Removal of Your Personal Information
Subject to the applicable law, you may have the right to request us to remove your Personal Information in our process or controls, by contacting us at details provided below. When you request the removal of your Personal Information, please note that you shall cease using any of our services thereafter. We will seek to review within 60 working days of the request being received or within the time frame allowed under the applicable law, whichever date is the latter.
We reserve the right to refuse or reject your removal request if we discover during our review that you have unreturned Jiva property in your possession or if you have any outstanding financial dues owed to Jiva, including but not limited to, unsettled input payments or return of payment cash advances.
If your request is approved, we will remove your Personal Data from our systems and cease to process your Personal Information, unless we are permitted to or required by applicable law to do otherwise.
To proceed your account deletion request, please provide following information below and send to cx.escalation@jiva.ag
1)Registered account name
2)Registered phone number
3)NIK number and KTP photo
4) Deletion reason
If you have already requested for account deletion but would like to stop the deletion, please send us an email with your registered mobile number at cx.escalation@jiva.ag within 7 working days of initiating the request.
